Shiroro Privacy Policy

1. Information We Collect

We collect information when you use our Service, including:

Account Information: If you create an account, we collect your username, email address, and password (securely hashed). Account creation is optional but required to create posts, leave reviews, and interact with the community.
User-Generated Content: If you create posts, upload images, leave reviews, or post comments, we store this content along with your username and timestamp. This content is publicly visible to other users.
Usage Data: Information about how you interact with the Service, such as search queries, pages viewed, time spent on the app, and device information (e.g., IP address, browser type, operating system).
Location Data: With your permission, we may collect precise or approximate location data to help users find nearby businesses or provide location-based recommendations.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data on user behavior, preferences, and device identifiers for analytics and service improvement.

You can browse business listings and view community content without creating an account. Account creation is only required for interactive features like posting, commenting, and leaving reviews.

We do not collect sensitive information such as financial details, health data, or biometric information.

2. How We Use Your Information

We use the collected information to operate, improve, and personalize the Service, including:

Account Management: Creating and maintaining user accounts, authenticating users, and managing account preferences.
Community Features: Displaying user-generated posts, comments, and reviews to foster community engagement and help users discover local businesses.
Content Moderation: Reviewing user-generated content to ensure compliance with our community guidelines and safety standards, and to protect users from harmful or inappropriate content.
Business Discovery: Displaying curated business listings, maps, and recommendations managed by our admin team.
User Interactions: Enabling users to view and interact with business information (e.g., viewing addresses, ratings, reviews, or directions).
Platform Improvement: Analyzing usage patterns to enhance app features, fix bugs, and improve user experience.
Safety & Security: Detecting and preventing fraud, abuse, spam, and violations of our terms and policies. Protecting users and maintaining platform integrity.
Legal Compliance: Complying with legal obligations and responding to lawful requests from authorities.
Personalization: Suggesting businesses or content based on your location or past searches (with your permission).

We do not sell your personal information to third parties. All data is used only to support the Shiroro community's goal of promoting local small businesses and fostering safe community engagement.

3. Sharing Your Information

We may share limited, non-personal information in the following ways:

Service Providers: We work with third-party vendors (e.g., hosting services, analytics tools, maps providers) who need access to aggregated or anonymized data to provide their services. These providers are bound by confidentiality agreements.
Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not share personal information with advertisers, marketers, or any third parties for promotional purposes.

Public Content: Content you post publicly on Shiroro (such as posts, comments, and reviews) is visible to all users of the platform. Your username will be displayed with your content. Please do not share sensitive personal information in public posts.

4. User-Generated Content & Community Standards

Shiroro allows authenticated users to create posts, upload images, leave reviews, and post comments to foster community engagement and help people discover local businesses.

Content You Create

Posts, images, comments, and reviews you create are publicly visible to all users.
Your username is displayed with any content you create.
You retain ownership of the content you create, but grant Shiroro a license to display, store, and moderate your content on the platform.
We reserve the right to remove any content that violates our community guidelines, safety standards, or applicable laws.

Content Moderation

All user-generated content is subject to moderation to ensure a safe, respectful environment:

Our admin team reviews reported content and takes action against violations.
We prohibit illegal content, harassment, hate speech, spam, sexually explicit content, and content that endangers minors.
Users can report inappropriate content using the in-app reporting feature.
Violators may have their content removed and accounts suspended or permanently banned.

For full community standards, please review our Community Guidelines.

6. Your Rights and Choices

You have the following rights regarding any information we collect:

Access: Request information about what data (if any) we hold about you.
Deletion: Request deletion of any personal data (subject to legal retention requirements).
Location Data: Disable location services in your device settings at any time.
Cookies: Manage or block cookies through your browser settings.

To exercise these rights, contact us through the in-app feedback form or at the address provided below. We will respond within 30 days.

7. Children's Privacy & Child Safety

The Service is not intended for children under 13 years of age. We do not knowingly collect information from children. If we discover such data, we will delete it promptly.

Child Safety Standards & CSAM Prevention

Shiroro is committed to maintaining a safe environment and preventing child sexual abuse material (CSAM) and child endangerment. We have implemented the following measures:

Age Restrictions: The Service is rated for users 13+ and includes appropriate age gates where required by law. We do not knowingly allow children under 13 to create accounts or use the platform.
Content Moderation: All user-generated content (posts, images, and comments) is subject to moderation. Our admin team actively monitors the platform for inappropriate, harmful, or illegal content.
Image Upload Controls: Users can upload images to community posts. All uploaded images are reviewed and can be removed if they violate our community guidelines or safety standards.
No Private Messaging: The app does not include direct messaging or private chat features between users, reducing risks of inappropriate contact or exploitation.
Reporting Mechanism: Users can report suspicious content, posts, or safety concerns directly to our moderation team. All reports are reviewed promptly.
Admin-Curated Business Listings: All business listings are reviewed and added exclusively by our admin team to ensure legitimacy and appropriateness.
Content Removal: We immediately remove any content that violates our policies, including content that endangers children or violates child safety standards.
Law Enforcement Cooperation: We cooperate fully with law enforcement agencies and report any suspected illegal activity involving minors to the National Center for Missing & Exploited Children (NCMEC) and appropriate authorities.
Zero Tolerance: We maintain a zero-tolerance policy for CSAM and child exploitation. Any user found violating these standards will be immediately banned and reported to authorities.

Child Safety Point of Contact

For questions, concerns, or reports related to child safety, CSAM prevention, or our child protection practices, please contact our designated Child Safety Officer:

Child Safety Officer
Email: childsafety@shiroro.com
Response Time: Within 24 hours for urgent safety concerns

Our Child Safety Officer is trained in child protection policies and CSAM prevention practices, and is authorized to speak on behalf of Shiroro regarding our compliance with child safety standards.

10. Our Content Standards (Externally Published Guidelines)

Shiroro maintains high standards for the businesses featured in the app. All listings are reviewed and added exclusively by our admin team. We do not accept user-submitted businesses.

Our published standards for including a business can be found here:
community-guidelines
(or any other URL where you plan to publish the full content standards / inclusion rules)

These guidelines outline the criteria we use to decide which local businesses are featured, ensuring they are legitimate, relevant to the Shiroro community, and provide value to users.